Contact Center
Services
Experience personalized service with our contact center. We offer reminders,
confirmations, live chat/text support, and after-hours assistance to ensure
you’re always informed and supported.
Streamlined
Appointment
Scheduling
Our experienced staff have over 5 years of healthcare scheduling expertise, ensuring high-quality and efficient manual scheduling by phone. We implement automated reminders via phone, text, or email to reduce no-show rates and handle double bookings to increase Visits Per Day (VPD).
Patient
Information
Management
We ensure all patient information is handled securely, complying with HIPAA regulations. Our experienced staff have excellent written skills and healthcare knowledge, providing accurate
and efficient manual data entry.
Customer
Service
Excellence
Our staff are trained to provide empathetic and patient- centered service, enhancing patient satisfaction and loyalty. We offer round-the-clock support to address patient needs, questions, and emergencies, providing peace of mind and continuous care.
Technology
Integration
We integrate our call center systems with Electronic Health Records (EHR) for seamless information flow and coordination of patient care. We also provide support for telehealth services, including scheduling, patient queries, and technical assistance, expanding your clinic’s reach.
Current Healthcare Practice Challenges
High Administrative Costs
Salaries, training, and technology investments lead to high overhead, impacting the clinic’s profitability.
Data Management Issues
Salaries, training, and technology investments lead to high overhead, impacting the Practice profitability.
Inefficient Scheduling
High no-show rates, double-bookings, and inexperienced staff result in lost revenue and patient dissatisfaction.
Limited Language Support
Communication barriers with
non-English speaking patients lead to misunderstandings and patient dissatisfaction.
Inconsistent Communication
Delayed responses, lack of 24/7 support, and limited language services frustrate patients and undermine care continuity.
Technology Challenges
Difficulties in integrating scheduling, communication, and telehealth systems with the clinic’s Electronic Health Records (EHR) restrict the Practice ability to provide efficient and comprehensive care.
Improve Patient
Experience With Our
Contact Center Services
At RGT, we understand the unique challenges faced by Healthcare Practice in managing patient inquiries, appointments, and administrative tasks. Our mission is to provide exceptional contact center services that streamline your operations and improve patient satisfaction.
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information?
Contact us!
Share your information with us and an executive
with be contacting you as soon as possible.